Privacy Policy

Last updated: November 6, 2025

1. Introduction

Fidjoo (hereinafter "we", "our" or "us") is committed to protecting the privacy of its users and ensuring transparency about how their data is collected, used and protected.

This policy describes the terms of use of our services and how we process personal data in connection with the use of our mobile application and our website (collectively, the "Services").

2. Legal Information

Business Name
Fidjoo
Address
11 boulevard de la Saussaye, 92200 Neuilly-sur-Seine
SIREN
991 451 519
SIRET
991 451 519 00011

Contacts

Data Protection Officer (DPO)
dpo@fidjoo.com

Both contacts are available for any questions regarding this policy or the use of our services.

3. Use of Services

Our Services are intended for personal, non-commercial use. Any commercial use without express authorization from Fidjoo is prohibited.

Users agree to:

  • comply with applicable laws
  • not infringe on the rights of third parties
  • not disrupt the proper functioning of the Services

4. Intellectual Property

All content on our Services (texts, images, sounds, videos, logos, illustrations, compilations, source codes, etc.) are the exclusive property of Fidjoo or its partners.

They are protected by French and international copyright and intellectual property laws.

Any unauthorized reproduction, distribution or exploitation is strictly prohibited.

5. Personal Data Collected

a. Data provided by the user

  • Parent's email
  • Parent's first name, last name and date of birth
  • Parent's phone number
  • Children's first names and ages

b. Automatically collected data

  • Technical data and error reports (via Sentry and PostHog)
  • Anonymized usage data to improve performance

Fidjoo never records audio or video of children.

Children can only view their stories, which contain generated audio/video elements, but never recorded or stored by us.

6. Use of Data

The collected data is used to:

  • Provide and improve our Services
  • Personalize stories based on the child's interactions (with parental consent)
  • Manage error reports and technical stability
  • Communicate with parents, only if explicit consent has been given

Legal Basis for Processing

  • Consent: for children's data and marketing communications
  • Contract execution: to provide the Services
  • Legitimate interest: for security, fraud prevention and continuous improvement
  • Legal obligation: when required by law

7. Data Sharing and Disclosure

a. Service Partners

We share certain data with technical providers (hosting, analytics, security), exclusively for the proper functioning of Fidjoo.

These providers:

  • can only use the data within the scope of their mission
  • comply with the European Commission's standard contractual clauses

All data is hosted on AWS servers located in Europe.

b. Legal Obligations

We may disclose certain information if required by law or to protect our rights, the safety of our users or others.

8. Data Security

We apply robust technical and organizational measures:

  • encryption of data in transit and at rest
  • restricted access to personal data
  • regular security audits
  • backup and recovery procedures

9. International Transfers

Some operations may involve data transfers outside the EU.

In this case, we guarantee an adequate level of protection in accordance with GDPR, through standard contractual clauses.

10. Data Retention Period

Data TypeRetention Period
Account dataUp to 12 months after last use
Audio recordings (if applicable)30 days maximum
Billing data10 years (legal requirement)

Users can request the deletion of their data at any time from Ruben Marciano.

Requests are processed within a maximum of 30 days.

11. Your Rights (GDPR)

You have the following rights:

  • Access to your personal data
  • Rectification or deletion
  • Restriction or objection to processing
  • Data portability
  • Withdrawal of consent at any time

To exercise these rights, contact Ethan Smadja (DPO).

A response will be provided within one month.

12. Cookies and Similar Technologies

We only use:

  • essential cookies for site functionality
  • anonymized analytics cookies (via PostHog) to improve user experience

Preferences can be managed in browser settings.

13. Policy Modifications

This policy may be modified at any time.

In case of significant change, a notification will be sent by email or via the application.

The date of last update is always indicated at the top of the document.

14. Right to Complain

If you believe your rights are not being respected, you can file a complaint with the CNIL (www.cnil.fr)

15. Data Breach

In case of a breach presenting a high risk to your rights and freedoms, we will inform:

  • the individuals concerned
  • the CNIL, in accordance with GDPR

16. Minimum Age and Parental Consent

Fidjoo is designed for children aged 5 and up, under the supervision of a parent or legal guardian.

No child data is collected without explicit and verifiable parental consent, obtained via their email address.

This consent can be withdrawn at any time by contacting Ruben Marciano.

17. Apple Terms of Use

Use of our iOS application implies acceptance of Apple's Internet Services Terms of Use, available here: https://www.apple.com/legal/internet-services/itunes/fr/terms.html

18. Acceptance

By using our Services, you acknowledge having read and understood these Terms of Use and Privacy Policy.

For any questions, contact: